Những câu hỏi tình huống bạn nên biết trước khi đi phỏng vấn
Thi thoảng sẽ có một số câu phỏng vấn dị dị hỏi về kĩ năng làm thế nào để bạn tự thúc đẩy bản thân, đây là một số ví dụ.
Làm việc nhóm
Với những câu hỏi làm việc nhóm, bạn cần thể hiện được khả năng kết hợp với người khác ở những tình huống nhất định. Ví dụ như bạn giải quyết ra sao khi cả nhóm gặp khó khăn, khi các thành viên trong nhóm tranh cãi hoặc có những thành viên không hợp tính nhau ở cùng một nhóm.
Talk about a time when you had to work closely with someone whose personality was very different from yours.
Give me an example of a time you faced a conflict while working on a team. How did you handle that?
Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?
We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague.
Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?
Kĩ năng giao tiếp với khách hàng
Nếu bạn đang phỏng vấn các công việc liên quan đến giao tiếp với khách hàng, hãy chuẩn bị tinh thần để trả lời các câu hỏi dưới đây. Hãy tìm các ví dụ về những lần bạn đại diện cho công ty hoặc cho một nhóm và mang đến cho khách hàng trải nghiệm khiến họ hài lòng nhất.
Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?
Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?
Tell me about a time when you made sure a customer was pleased with your service.
Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?
Kĩ năng thích nghi với hoàn cảnh
Hãy nghĩ về một khủng hoảng trong công việc mà bạn đã thành công trong việc xử lý nó. Kể cả một việc gì đó mà bạn chưa thành công, nhưng bạn rút ra được bài học nào đó từ công việc đó cũng được.
Tell me about a time you were under a lot of pressure. What was going on, and how did you get through it?
Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?
Tell me about the first job you’ve ever had. What did you do to learn the ropes?
Give me an example of a time when you had to think on your feet in order to delicately extricate yourself from a difficult or awkward situation.
Tell me about a time you failed. How did you deal with this situation?
Kĩ năng quản lý thời gian
Hãy sẵn sàng chia sẻ với nhà tuyển dụng về những công việc mà bạn làm nhiều tasks khác nhau, bạn sắp xếp công việc hợp lý và hoàn thành mọi công việc trước deadlines.
Tell me about a time you had to be very strategic in order to meet all your top priorities.
Describe a long-term project that you managed. How did you keep everything moving along in a timely manner?
Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do?
Tell me about a time you set a goal for yourself. How did you go about ensuring that you would meet your objective?
Give me an example of a time you managed numerous responsibilities. How did you handle that?
Kĩ năng giao tiếp
Kĩ năng giao tiếp thì chắc không khó với bạn lắm nhỉ, vì đây là kĩ năng mà chúng ta sử dụng hằng ngày mà. Tuy nhiên, hãy nhớ là nếu được hỏi về kĩ năng này, hãy đưa ra một câu trả lời liên quan nhất nhé.
Give me an example of a time when you were able to successfully persuade someone to see things your way at work.
Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you?
Tell me about a time when you had to rely on written communication to get your ideas across to your team.
Give me an example of a time when you had to explain something fairly complex to a frustrated client. How did you handle this delicate situation?
Tell me about a successful presentation you gave and why you think it was a hit.
Kĩ năng tự thúc đẩy bản thân
Thi thoảng sẽ có một số câu phỏng vấn dị dị hỏi về kĩ năng làm thế nào để bạn tự thúc đẩy bản thân, đây là một số ví dụ.
Tell me about your proudest professional accomplishment.
Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it.
Tell me about a time when you worked under close supervision or extremely loose supervision. How did you handle that?
Give me an example of a time you were able to be creative with your work. What was exciting or difficult about it?
Tell me about a time you were dissatisfied in your work. What could have been done to make it better?
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